Delhi, Mumbai, Hyderabad airports among top 5 in the world
Airports of Delhi, Mumbai and
Hyderabad are among the top five airports in the world
providing international standard services.
Airports Council International (ACI), a global body of
airports, has adjudged Delhi's Indira Gandhi International
(IGI) airport as second best after Seoul's Incheon airport in
the category of airports handling 25-40 million passengers per
annum (MPPA) for their service quality for the year 2012.
Mumbai's Chhatrapati Shivaji International airport was
adjudged the third best in this category, an ACI statement
Hyderabad's Rajiv Gandhi International airport (RGI) has
bagged the second position for their service quality in the
category of five to 15 MPPA. Japan's Nagoya airport was
adjudged the best in this category.
In the Asia-Pacific region, Delhi airport was adjudged as
fourth in the Best Airports by Region (fewer than two million
passengers per year) category. Seoul's Incheon ranked first,
Singapore's Changi second and Beijing was placed at the third
The annual service quality passenger survey undertaken by
ACI, an autonomous and independent body, measures customer
feedback on a range of service delivery parameters that track
the customer experience at an airport from the moment of
arrival to the departure gate. Analysis of this "real-time"
data, recorded on the day of travel, serves as a guide for
better aligning service provision with customer expectations
The ASQ Awards have become the world's leading airport
passenger satisfaction benchmark.